Refund policy

Standard Return & Refund Policy

Thank you for shopping at TrueFlexTech. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns
* You have 14 calendar days from the date of delivery to request a return.
* To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
* Proof of purchase (such as an order number or invoice) is required.

2. Non-Returnable Items
Certain items are not eligible for return:
* Customized, special-order, or custom-manufactured products.
* Items marked as clearance or final sale.
* Products showing signs of installation, misuse, or physical damage.

3. Refunds
* Once we receive and inspect your return, we will notify you of the status of your refund.
* If approved, your refund will be processed back to your original method of payment within 5–10 business days.
* Shipping costs are non-refundable unless the return is due to our error or a defective product.

4. Return Shipping
* You will be responsible for paying your own shipping costs for returning an item.
* We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Damaged or Defective Items
If you receive a defective or damaged product, please contact us within 48 hours of delivery at support@trueflextech.com with your order number and photos of the damage. We will arrange a replacement or full refund.

6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at support@trueflextech.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact PAGE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.